Privacy Policy
Last Updated: March 2, 2026
KYM: The Refinery LLC (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect personal information when you book an appointment, complete a consultation form, or contact us, including:
• Full name
• Email address
• Phone number
• Appointment details
• Consultation and intake information
• Payment information (processed securely through Square)
We may also automatically collect certain technical information, including:
• IP address
• Browser type
• Device information
• Website usage data
How We Use Your Information
We use your information to:
• Schedule and manage appointments through Acuity Scheduling
• Provide beauty and wellness services
• Communicate regarding your booking
• Process payments
• Maintain client records
• Improve our services and website experience
We do not use your information for unsolicited marketing communications.
Payment and Scheduling Services
We use third-party platforms to operate our business:
• Square for secure payment processing
• Acuity Scheduling for appointment booking and management
• Jotform for client consultation & intake forms
We do not store full payment details. These providers process information on our behalf in accordance with their own privacy policies.
Data Retention
We retain client information:
• For as long as necessary to provide service
• To maintain accurate client and appointment records
• To comply with legal and financial obligations
• To resovle disputes or enforce business policies
When information is no longer required, it is securely deleted or archived in accordance with reasonable business standards.
Sharing of information
We do not sell, rent, or trade your personal information
We may share information only with trusted third-party service providers when necessary to operate our business, including:
• Payment processors
• Scheduling platforms
• Website hosting services
All providers are required to maintain appropriate data protection standards.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online system can be guaranteed to be completely secure.
Cookies and Website Tracking
Our website and third-party tools may use cookies and similar technologies to:
• Improve website functionality
• Analyze traffic and performance
• Enhance user experience
You may disable cookies through your browser settings,
Your Rights and Choices
You have the right to:
• Request access to your personal information
• Request corrections
• Request deletion, subject to legal and business record requirements
To exercise these rights, please contact us.
Third-Party Links and Services
Our website may include links to external platforms, including booking and payment providers.
We are not responsible for the privacy practices of third-party services.
Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect information from minors.
If such information is identified, it will be promptly removed.
Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted with an updated revision date.
Contact Information
If you have questions regarding this Privacy Policy, please contact:
KYM: The Refinery LLC
Email: kimberly@kymtherefinery.com